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Workforce Representative

Deerfield Beach, Florida 33441

Category: Professional Job Number: 17010


Voca has an immediate opening available for a Workforce Representative in Deerfield Beach, FL!

Position Details 

Job Description:

  • • Review daily missed opportunities report, daily market planning with call center 
    • Review and submit all clinician payment request 
    • Review and submit payment discrepancies 
    • Manage cancellations/rescheduled appointments by clinician 
    • Create and maintain state county breakdowns for membership with Workforce Professional 
    • Market coverage area selection and moves for clinicians 
    • Conduct daily outreach for outstanding HRAs  assessments (Aging) via e-mail, phone, and text 
    • Monitor laptop issues and follow up for business impact 
    • Assist applicants through onboarding process and application (drug and background, trainings, etc). through e-mail and phone calls 
    • Maintain and update onboarding tracker and Carebook profile for all clinicians 
    • Coordinate with DSI on laptop request and delivery.  
    • Send initial welcome aboard emails to clinicians 
    • Alert applicable departments with New Practitioner Notification on all clinicians 
    • Review and enter clinicians’ submitted availability and locations 
    • Manage and maintain clinician submitted available hours for reporting by state  
    • Mange off-boarding process of inactive clinicians 
    • Shipment of supplies to new clinicians and supplemental supplies 
    • Maintain supply inventory (test kits, clinician supplies) 
    • Assist Workforce Professional with NP/ MD relationship management 


  • Position Requirements 
    - High School Diploma or GED equivalent 
    - Onboarding experience 
    - Proficiency in Microsoft Office 

    Physical Requirements 
    • Ability to stand, bend, stoop, sit, walk, twist and turn 
    • Ability to use a computer keyboard and mouse 
    • Work environment is indoors, majority of time is spent sitting

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