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Service Technician

Omaha, NE 68114

Category: Professional Job Number: 17047


Voca has an immediate opening available for a Service Technician in Omaha, NE! Interested candidates will contact Stephen Olson at direct 952 303 8113.
Position Details 
Job Description:
• Responsible for the emergency repair and on-going maintenance required to ensure the optimum performance of the user’s electronic and hardware systems. 
• Troubleshoot electromechanical problems on all equipment.
• Basic Networking experience and advanced PC
• Conduct training on all assigned equipment. 
• Respond to customer-initiated service calls as directed. 
• Independently troubleshoot and repair equipment problems. 
• Perform repair of sub-assemblies. 
• Perform preventive maintenance and equipment installation. 
• Identify defective or marginal components. 
• Repair/replace components. 
• Assist with equipment rebuilds. 
• Perform assigned inventory control duties as directed; accurately log all parts issues 
• Maintain all manuals, tools and test equipment. 
• May also research, develop and deploy new technologies to increase customer capabilities.
• Written and verbal communication skills
• Basic leadership skills needed for leading small teams and decision making
• Experience in teaching, training or development experience.
• Effective listening, problem solving and facilitation.
• Mentoring other team members to increase capability, efficiency, and thought process.
• Flexible hours to be able to move around and address problem areas. 
• Must be able to identify improvements across process, and technology 
• Escalation with the Shift Supervisor and part of the escalation process. 

Scope of Job
• Must ensure cost savings initiatives are occurring to reduce the amount of liability in regards to parts costs. This is accomplished through outsourcing initiatives.
• Respond to operator placed service calls and effect repairs. 
• Perform preventative maintenance as scheduled. 
• Conduct technical training classes for defined product groups. 
• Define cost savings and equipment modification opportunities.
• Perform application configuration and optimization of systems
• Work with customers daily to ensure optimal performance of the equipment to their satisfaction.

• Associate's Degree in Electronics (or equivalent educational background, i.e., military technical schools) required. 
• Minimum 18 months as a Customer Engineer or equivalent work experience required. 
• Strong electromechanical troubleshooting skills
• Able to handle, operate, maintain, manipulate, and adjust, assigned equipment as necessary.

Voca: The Spirit of Work

Stephen Olson

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