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Onsite Mobile Application Administrator

Indianapolis, Indiana 46260

Category: Professional Job Number: 17589
 
Voca has an immediate opening available for a Onsite Mobile Application Administrator in Indianapolis, IN! Interested candidates will reach out to Jamie Brough at jbrough@myvoca.com, direct line 952 777 1834.
 
Position Details 
 
Job Description
  • The Mobile Application Administrator will be responsible for onsite management of client product.
  • This position will work closely with the assigned hospital and client teams in order to provide best in class service to our users.
  • Client offers cutting edge mobile communication strategies to the country’s top healthcare providers.
  • Our products support continuous efforts to improve patient care and increase caregiver productivity using the latest mobile devices.
Responsibilities 
 
  • The Mobile Application Administrator’s responsibilities include, but are not limited to:
  • Develops a strong understanding of the entire client solution including technical architecture and product offerings.
  • Develops strong, long-lasting end-user relationships, which are referenceable, including increasing adoption, ensuring retention, driving overall satisfaction and renewal of software and service for the assigned hospital.
  • Serves as the primary onsite subject matter expert at the assigned hospital.
  • Assists other departments and resources with all aspects of the clients deployment, including communication, coordination, and provisioning.
  • Communicates with project stakeholders on a regular basis.
  • Provides customer support and technical issue resolution via onsite support, email, IM, phone, and other electronic mediums.
  • Available for urgent escalations as defined in the assigned Service Level Agreement (SLA).
  • Working with cross-functional teams, which include hospital points of contact and teams such as; Technical Support, Project Management, Logistics, System Engineering, Product Development, Area Sales Managers, and Customer Success Managers.
  • Communicates with various departments to raise awareness of customer needs, requirements, concerns, and issues and follow through to resolution.
  • Assists in identifying and developing best practices for the client, management, training, and support.
  • Knowledge of Web Admin portal with the ability to maintain and edit directory as agreed upon by the assigned hospital.
  • Updates and maintains device management process for smartphones via Mobile Device Management (MDM) as defined in the client and hospital contract.
  • Understands and communicates the support process with the ability to assist in resolving/troubleshooting issues (pulling logs, replicating issues, documenting findings, etc.).
  • Track and trend issues to institute process improvements where possible to reduce issue escalations.
  • Develop, update, and deliver training for new employee orientation and provide continuous education to the assigned hospital staff when needed.
  • Provides support and planning during upgrades and also completes proper testing/validation of new feature sets.
  • Primary responsibilities will be supporting the assigned hospital but travel may be required to assist in other related projects and/or training opportunities at the client HQ in Sarasota, FL. (Approximately 5%)
Qualificiations
 
  • Bachelor’s degree and/or 3-5 years of equivalent combination of education and applicable work experience in healthcare or IT within a customer-facing role.
  • Must possess excellent interpersonal and communication skills and be comfortable working with frontline nursing, physicians and point of care support services staff.
  • Must have experience supporting and troubleshooting computer hardware and software in healthcare, preferably with nursing point-of-care solutions.
  • General knowledge of systems integration workflow capabilities, requirements and protocols.
  • General knowledge of wireless communication systems and protocols.
  • Must possess adequate organizational skills to determine workload priorities and schedules with a service-oriented mindset.
  • Self-driven and proactive in determining areas of need for increase satisfaction.
  • Ability to work both independently and in a collaborative team environment.
  • Experience within a software or communications industry desirable.
  • Practical knowledge of healthcare industry preferred.
  • Network+ Certification or any other applicable technical certifications would be a differentiator.
 
 
 

Jamie Brough

Voca | Senior Recruiter

t 507 288 5260 d 952 777 1834


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