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Help Desk Support

Eagan, MN 55123

Category: Professional Job Number: 17377

 

Voca has an immediate opening available for a Help Desk Support in Eagan, MN! If you are interested please email Kaley Fuller at kfuller@myvoca.com or call 347-293-2560

Position Details 

Job Description:

The Sales Technical Support team provides one-stop technical phone support for US based sales employees, but we’re more than a call center. We manage the hardware we support and empower our agents to make decisions that minimize downtime for our sales teams. 
 

  • KEY RESPONSIBILITIES: 
    • Phone support for computer hardware problems, software issues, and connectivity issues 
    • Project work related to providing high-level support for customers and to reduce end-user downtime 
    • Completes administrative tasks such as hardware inventory, shipping, testing and minor break/fix of hardware 
  • OTHER RESPONSIBILITIES: 
    • Works independently or as a team member on new applications, processes or projects 
    • Demonstrates problem-solving by using a combination of troubleshooting tools, experience and creativity to manage customer technical issues through to resolution 
    • Produces and shares well-written communications and documentation 
    • Quickly adjusts to constantly changing conditions, displaying a positive attitude toward new opportunities and change 
    • Prioritizes tasks, managing project responsibilities, balancing phone and project work to meet deadlines 

Qualifications

EDUCATION AND EXPERIENCE: 

  • 1 year of experience in information systems, preferably in a technology environment 
  • Experience supporting remote laptop computers and mobile devices 
  • An understanding of computer science concepts, various operating systems, networking, computer hardware, and a variety of software applications 
  • Technical project management experience strongly preferred with a high degree of discretion and independent judgment. 


KNOWLEDGE AND SKILLS: 

  • Strong customer service skills and technical phone support experience 
  • Experience with Office365 support, troubleshooting and administration 
  • Support and management of Apple iOS/Android devices within a managed mobile environment 
  • Support home networking, VPN support and wireless routers 
  • Scripting, Excel and Access experience are preferred, but not required 

REQUIREMENTS: 

  • Involves normal office environment and minimal special physical requirements (e.g., requires lifting of PC equipment)


Voca: The Spirit of Work

IND-KF

Kaley Fuller

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