HR Support / Customer Service Specialist
200 Abbott Park Road Lake County, Illinois 60064
Voca has an immediate opening available for a HR Support / Customer Service Specialist in North Chicago, IL! Interested candidates will forward current resume to Chad Miller at firstname.lastname@example.org and call 952-303-8107. Thanks!
- Will provide HR support for Abbott employees, phone calls, live chat and emails in a call center setting.
- Takes inbound or places outbound calls to provide information to customers.
- Utilizes a database to retrieve customer or company information.
- Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
- Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.
- Can organize and handle calls with speed and accuracy.
- Can work with complex computer applications and resource materials.
- Can use multiple operating environments (Windows, DOS, Mainframe).
- Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word.
- High School Diploma or Equivalent Required…Bachelor Degree Preferred.
- Skills needed: Multi- tasker, Time management experience, Project management experience, Workday knowledge desired, Salesforce knowledge desired.
- 3 years’ experience
- HR Background Preferred.
- Position is for an English speaker but it would be great if this candidate was bilingual or multilingual in French and/or Spanish.
- Immediate need is for French speaking candidates, but the manager will consider all candidates.
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