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HR Support / Customer Service Specialist

Lake County, Illinois 60064

Category: Professional Job Number: 17809

Voca has an immediate opening available for a HR Support / Customer Service Specialist in North Chicago, ILInterested candidates will forward current resume to Chad Miller at cmiller@myvoca.com and call 952-303-8107. Thanks!

 

Position Details 

Job Description:

  • Will provide HR support for Abbott employees, phone calls, live chat and emails in a call center setting.
  • Takes inbound or places outbound calls to provide information to customers.
  • Utilizes a database to retrieve customer or company information.
  • Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
  • Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.
  • Can organize and handle calls with speed and accuracy.
  • Can work with complex computer applications and resource materials.
  • Can use multiple operating environments (Windows, DOS, Mainframe).
  • Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word.


Qualifications

  • High School Diploma or Equivalent Required…Bachelor Degree Preferred.
  • Skills needed: Multi- tasker, Time management experience, Project management experience, Workday knowledge desired, Salesforce knowledge desired.
  • 3 years’ experience
  • HR Background Preferred.
  • Position is for an English speaker but it would be great if this candidate was bilingual or multilingual in French and/or Spanish.
  • Immediate need is for French speaking candidates, but the manager will consider all candidates.


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