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Customer Success Engineer

Rochester, Minnesota 55901

Category: Technology Job Number: 18112

 

Voca Technology has immediate openings available for Customer Success Engineer professionals in Rochester, MNInterested candidates will forward current resume to Chad Miller at bjohnson@myvoca.com and call 507-216-8052. Thanks!

 

Voca connects professionals in Finance with fantastic companies nationwide. Our goal is full partnership with our employees, providing the tools, guidance, and opportunities to help reach their individual goals. Voca provides benefits including insurance, 401k, and dedicated support!

Assignment details are provided below, we’re very excited to hear from you!

 

Assignment Details 

Job Description

Looking for highly motivated individuals to join our Customer Success Team. Our software is used worldwide to enhance and streamline Accounts Payable automation. The Customer Success Team work directly with clients to make our software as powerful as possible. This position requires highly skilled troubleshooting, strong written and verbal communication skills, demonstrated ability to work both independently and in collaboration with others, experience with enterprise-level software, and proficiency with Microsoft platforms, including Microsoft SQL Server and IIS. Knowledge of accounting concepts is extremely helpful. The Customer Success Team solves complex issues with an energetic team approach that encourages ongoing peer-to-peer collaboration.

  • Represent the company with exceptional professionalism in both written and verbal communication with customers
  • Provide technical services for our customers via phone, VPN or web-based collaboration tools
  • Act as the primary resource to troubleshoot and resolve customer-initiated cases
  • Identify problems and provide resolutions in a timely manner
  • Update open customer tickets and project work accurately and expeditiously
  • Continually improve and expand technical skills and knowledge necessary to perform the assigned work
  • Collaborate with other teams, as needed
  • Participate in customer training and in creating customer facing documentation

Qualifications:

  • Formal training in Microsoft platforms, including Microsoft SQL Server, IIS, Active Directory, and Windows Operating Systems

  • Experience supporting enterprise-level software and working with end-users of varying technical levels

  • Experience or training with databases, preferably Microsoft SQL Server

  • Hands on experience working with software and users

  • Excellent verbal, written communication skills, and interpersonal skills

  • Excellent time management and accountability

  • Ability to work independently, creatively, and dynamically in different situations

  • Ability work in high pressure situations
  • Associate's or Bachelor's degree in Computer Science or related Field; Or a minimum of 3 years of application support experience

Benefits

Partnering with Voca comes with a number of benefits including:

  • Dedicated Recruiter
  • Insurance
  • 401k
  • Competitive, Flexible Pay Packages


Voca: The Spirit of Work

IND-BJ

Brody Johnson

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