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Customer Service Representative II

Lake County, IL 60064

Category: Professional Job Number: 17355
 
Voca has an immediate opening available for a Customer Service Representative II in Lake County, IL! Interested candidates will forward current resume to Stephen Olson at solson@myvoca.com and call 952-303-8113. Thanks!
Position Details 
Job Description:
 
  • This position is NonExempt. Hours over 40 will be paid at Time and a Half.  Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. The position will be a HR support for  employees, phone calls, live chat and emails in a call center setting
Qualifications
  • Salesforce knowledge desired 3 - 5 year experience required.
  • 3 years experience HR Background prefered Degree prefered.
  • Multi- tasker
  • Time management experience
  • Project management experience
  • Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word
  • Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe).
 
 

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Stephen Olson

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