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Customer Service Representative I

Temecula, CA 92591

Category: Professional Job Number: 17364

 

Voca has an immediate opening available for a Customer Service Representative I in Temecula, CA! Interested candidates will forward current resume to Marcus Olivera at marcus@myvoca.com and call 952-303-8117. Thanks!

Position Details 

Job Description:

 

 

  • This position is Nonexempt. Hours over 40 will be paid at Time and a Half. 
  • Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. 
  • Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
  • The Entry level Customer Service Representative will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services.
  • Solve simple customer problems and analyze customer service needs for communication to service and technical departments.
  • Use SAP to input orders for affiliate and direct distributors.
  • Use Excel to do inventory analysis.
  • Export documentation processing for international shipments.
  • Work with shipment carriers to schedule pickups.
  • Work with internal warehouse personnel to process orders.

Qualifications

 

  • English/Spanish bilingual required due to Latin America accounts
  • International Customer Service experience
  • Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
  • Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
  • Can organize and handle calls with speed and accuracy.
  • Can work with complex computer applications and resource materials.
  • Can use multiple operating environments (Windows, DOS, Mainframe). Previous experience may be required

 


Voca: The Spirit of Work

IND-MO 

Marcus Olivera

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