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Customer Service

Abbott Park, Illinois 60064

Category: Professional Job Number: 16644

 

Voca has an immediate opening available for a Customer Service in Abbott Park, IL!
 

Position Details 

Job Description:

  • Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word


Qualifications

  • 3 - 5 year experience required.

    Salesforce knowledge desired; 3 years’ experience HR Background preferred; Degree preferred


Voca: The Spirit of Work

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