Customer Service II
675 North Field Drive Lake Forest, Illinois 60045
Voca has an immediate opening available for a Customer Service II in Lake Forest, IL! Interested candidates will contact Jose Castillo at firstname.lastname@example.org, direct 952 303 8110
- This position is NonExempt. Hours over 40 will be paid at Time and a Half. 3 - 5 year experience required. Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word, Bachelors degree is a requirement.