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Customer Service II

Lake County, Illinois 60045

Category: Professional Job Number: 17588
 
Voca has an immediate opening available for a Customer Service II in Lake County, ILInterested candidates will forward current resume to Hunter Rommes at hrommes@myvoca.com and call (404)585-5196. Thanks!
Position Details 
Job Description & Qualifications :
  • This position is NonExempt. Hours over 40 will be paid at Time and a Half. 3 - 5 year experience required. Takes inbound or places outbound calls to provide information to customers.
  • Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
  • Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
  • Can organize and handle calls with speed and accuracy.
  • Can work with complex computer applications and resource materials.
  • Can use multiple operating environments (Windows, DOS, Mainframe).
  • Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word
 
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Hunter Rommes

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