Customer Service I
42301 Zevo Drive Temecula, California 95291
Voca has an immediate opening available for a Customer Service I in Temecula, CA!
- This position is Nonexempt. Hours over 40 will be paid at Time and a Half. 0-3 years experience required. Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Previous experience may be required.
- Heavy call center experience, typing by touch, ten-key by touch, Microsoft application office experience (Outlook, Excel, PowerPoint and Word), Active Listening, customer oriented
Voca: The Spirit of Work