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Customer Care Representative

McLean, VA 22102

Category: Professional Job Number: 17015


Voca has an immediate opening available for a Customer Care Representative in McLean, VA!

Position Details 

Job Description:

  • Provide administrative support for federal agencies (user admin support, usage reporting, PW management) 
    Ensure prompt and accurate answers to clients’ queries 
    Build strong internal relationships, through regular communication 
    Report on the status of accounts 
    Proficient in all administrative back end capabilities 
    Proficient in company products/services that maximize client satisfaction 
    Coordinate with Account Executives and Account Managers to create customized account plans for key clients 
    Build relationships with both internal teams to facilitate sales and account management operations 


  • Proven work experience as a Junior Account Manager or relevant sales role 
    Experience with CRM software (e.g. Salesforce) 
    Strong proficiency with excel and word (mail merge) 
    Understanding of sales principles and ability to deliver excellent customer experience 
    Strong (verbal and written) communication skills with an ability to build relationships 
    Effective presentation and negotiation skills 
    High degree of professionalism 
    Good time-management skills with a problem-solving attitude

Voca: The Spirit of Work


Kaley Fuller

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