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Client Service Representative

Omaha, Nebraska 68154

Category: Professional Job Number: 17615

 

Voca has an immediate opening available for a Client Service Representative in Omaha, NE! If you are interested, please forward your resume to Marcus Olivera at marcus@myvoca.com and reach by phone at 952-303-8117. Thanks!

Position Details 

Job Description & Qualifications:

  • Handles inbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

  • Handles customer service inquiries and problems via the telephone.

  • May answer inquiries, resolve problems, and promote products/services.

  • May monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud.

  • Researches problem areas and documents processes used to correct issues.

  • Customer service is the primary function, but may include minimal selling or promotion of products or services.

  • Uses computerized system for tracking, information gathering, and/or troubleshooting.

  • Uses established procedures, but have the ability to deviate when needed, and requires only general supervision


Voca: The Spirit of Work

IND-MO

Marcus Olivera

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