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Client Service Representative

Coral Springs, Florida 33065

Category: Professional Job Number: 17129
 
Voca has an immediate opening available for a Client Service Representative in Coral Springs, FL! Interested candidates will contact Stephen Olson at solson@myvoca.com direct 952 303 8113
 
Position Details 
 
Start: 8/26/2019 
End: 2/26/2020
Hours, Days and Hourly pay will vary 
Job Description:
  • Handles inbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Handles customer service inquiries and problems via the telephone. May answer inquiries, resolve problems, and promote products/services. May monitor systems to detect possible fraudulent behavior related to credit card usage and contact card holders to investigate possible fraud. Researches problem areas and documents processes used to correct issues. Customer service is the primary function, but may include minimal selling or promotion of products or services. Uses computerized system for tracking, information gathering, and/or troubleshooting. Uses established procedures, but have the ability to deviate when needed, and requires only general supervision

Qualifications
 
  • Administrative and Clerical experience
  • Call Center Experience
  • PC knowledge/navigation
Stephen Olson
Voca |
Senior Recruiter
t 507-288-5260  d 952-303-8113
myvoca.com
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