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Bilingual Customer Service Representative

Miramar, Florida 33027

Category: Professional Job Number: 17621

 

Voca has an immediate opening available for a Bilingual Customer Service Representative in Miramar, FL!  Interested candidates will forward their current resume to Zac Roberson at zroberson@myvoca.com, direct line 952 303 8132.

Position Details 

Job Description:

  • The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries.
  • The Inbound Contacts Representative
  • performs basic administrative, clerical, operational, customer support, and computational tasks.
  • Typically works on routine and patterned assignments.

Responsibilities

  • The Inbound Contacts Representative
  • addresses customer needs which may include complex benefit questions, resolving issues, and educating members.
  • Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
  • Escalates unresolved and pending customer grievances.
  • Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.


Qualifications

 

o Required Qualifications o High School Diploma or equivalent

o 2 years of customer service experience

o Strong customer service orientation

o Strong attention to detail

o Strong typing and computer navigation skills

o Previous inbound call center or related customer service experience

o Capacity to multi-task, including use of multiple computer applications simultaneously

o Effective verbal and listening communication skills ***Fluency in Spanish required***

 

Zac Roberson
Voca |
Senior Recruiter
t 507-288-5260  d 952-303-8132
myvoca.com
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Voca: The Spirit of Work

IND-ZR

Zachary Roberson

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