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Bilingual Customer Service Representative

Miramar, FL 33027

Category: Professional Job Number: 17077

 

Voca has an immediate opening available for a Bilingual Custoemer Service Representative in Miramar, FL! Interested candidates will contact Jose Castillo at jcastillo@myvoca.com, direct 952 303 8110 
 

Position Details 

Job Description:

  • represents the company by addressing incoming telephone, digital, or written inquiries. 
  • performs basic administrative, clerical, operational, customer support, and computational tasks. Typically works on routine and patterned assignments.
  • addresses customer needs which may include complex benefit questions, resolving issues, and educating members.
  • Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
  • Escalates unresolved and pending customer grievances.
  • Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.


Qualifications

  • Required
    • Fluency in Spanish required
    • High School Diploma or equivalent
    • 2 years of customer service experience
    •  Strong customer service orientation
    • Strong attention to detail
    • Strong typing and computer navigation skills
    • Previous inbound call center or related customer service experience
    • Capacity to multi-task, including use of multiple computer applications simultaneously
    • Effective verbal and listening communication skills


Voca: The Spirit of Work

IIND-JC

Jose Castillo

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