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Administrative Assistant

Minneapolis, Minnesota 55414

Category: Professional Job Number: 18120


Voca has an immediate opening available for a Administrative Assistant in Minneapolis, MNIf you are interested, please forward your resume to Kaley Fuller at and call her at 347.293.2560. Thanks!


Position Details 

Job Description

The Administrative Assistant provides clerical and secretarial support to assigned area(s) and acts as a resource for area operations. Core Competencies: Provides coordination of written and verbal communication to support day to day operations.

  • Answers, screens, and responds to telephone calls, greets and directs visitors, demonstrating excellent customer service.

  • Takes and routes concise message and responds as requested.

  • Reviews and routes inter-departmental and postal service mail Provides secretarial support including word processing; composing and proof reading correspondence; presentation and report development; copies, collates and distributes as required. Assists in maintaining databases and associated files and records on a regular basis according to established procedures.

  • Prepares and distributes reports as requested.

  • Gathers information and prepares summaries as requested. Develops and implements office procedures to maintain systems and records.

  • Orders office supplies and maintains equipment.

  • Locates and order repair and service requests.

  • Prepares invoices for payment. Schedules/coordinates meetings; appointments; manages calendars for department staff.

  • Distributes meeting announcement/agendas and materials as needed.

  • Schedules room, AV, and catering arrangements.

  • Makes travel arrangements. Meets all role-related and age-specific competencies.

  • Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served. Universal Competencies:

  • Demonstrates Commitment to Customers

  • Is aware of different customer needs/desires.

  • Takes action to meet customer needs/desires with respect to customer diversity.

  • Helps improve processes to meet customer needs.

  • Suggests and acts on ideas to improve overall customer service.

  • Respects confidentiality and shares information with only those that need to know

  • Demonstrates Commitment to Fellow Employees

  • Seeks to understand and value differences between employees.

  • Treats other employees with dignity and respect.

  • Demonstrates open, honest communication and behavior.

  • Resolves conflict in a positive manner.

  • Contributes to the productivity of the workgroup.

  • Lives the values of dignity, integrity, service and compassion.

  • Supports the mission/vision.

  • Chooses to make our company a better place. 

  • Completes all initial and annual required learning relevant to the role.

  • Complies with all relevant laws, regulations, and policies.

  • Contributes to a safe work environment


Experience: Minimum Experience None to 1 Year

Preferred Experience: One to Three Years Knowledge


Skills and Abilities Needed: Ability to accept cultural differences

Ability to work effectively with staff, customers and external agencies 

  • Communication skills
  • Computer skills and associated software (Excel, Access, etc.)
  •  Conflict management skills. Customer service knowledge and skills.
  • Data entry skills
  • Knowledge of confidentiality policy. Knowledge of developmental stages and age appropriate outcomes and interventions
  • Knowledge of different cultural groups needs and desires.
  •  Knowledge of office equipment
  • Office automation software; e-mail; GroupWise, Organizational skills
  • Process improvement skills, Telephone management skills, Time management skills.
  • Word processing skills and associated software skills (Word, PowerPoint, Visio, etc)

Additional Requirements:

  • Prefer courses or workshops in personal computer word processing and software programs.
  •  Requires excellent organizational skills, attention to detail, written and verbal communication skills.
  • Must have ability to use independent judgment to perform a wide variety of tasks in a professional manner.

Voca: The Spirit of Work


Kaley Fuller

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