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Technical Production Control II

Sioux Falls, South Dakota 57106

Job ID: 11754 Category: Professional

Job Description: 

* Analyze, resolve, and provide technical resources to operations staff in defining and resolving operational problems within a variety of applications 

* Under general direction, researches and resolves client problems and needs for Precision outsourced clients 

* Lead application version upgrades for Precision core, file transfer management tools and other operations related applications 

* Documents problems and corrective procedures 

* Simulates or recreates client problems to resolve user operating difficulties 

* Serve as information resource and liaison to other Client segments; participate from strategic, operational, technical and functional perspectives 

* Ability to recommend and implement process improvements 

* Assist in scope and design, as well as maintaining an extensive and in-depth understanding of the product to assist in support, training, and identifying future enhancements 

* Communicates client suggestions for enhancements and insures proper handling and follow-up 

* Attends on-going training to achieve level of technical skill needed to solve more complex problems. 

* Usually the second point of contact through telephone support 

* Travel may be required 

* Perform other duties as required. 

Required Qualifications: Education:

Degree in Data Processing, Computer Science, Management Information Systems, Finance, Accounting or Business is preferred 

Job Related Experience:

Minimum one to three years work-related experience. Banking background and familiarity/experience with banking operations is advantageous. Previous customer service experience preferred. 

Functional Area Skills/Knowledge: 

* Demonstrated ability to handle issues that arise with minimal oversight or guidelines 

* Must be able to work under pressure 

* Proven to be results-oriented with superb organizational, multi-tasking, and time management skills 

* Ability to set priorities and maintain multiple projects at a time 

* Excellent written, verbal and interpersonal communication skills and able to interact with individuals in all levels of an organization 

* Detailed-oriented with strong analytical, trouble-shooting, prioritization, and follow-up skills 

* Proven to be motivated and a self-starter with demonstrated ability to work efficiently and productively 

* Must be able to make decisions and resolve problems using experience and professional judgment 

* Must be accurate, reliable, and be team and customer oriented 

* Must have a strong sense of accountability and ownership 

Preferred Qualifications: Experience-

Strong PC/Windows and or AIX experience along with a technical aptitude is needed. Must be able to handle issues that arise with minimal oversight or guidelines and work under pressure. 
Needs to be results-oriented with organizational, multi-tasking, and time management skills. 

Pieter Majeske

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