200 Chestnut Ridge Road Woodcliff Lake, NJ 07675
Voca Professional has immediate openings available for Special Product Investigations Consultant professionals in Woodcliff Lake, NJ!
Voca connects professionals with fantastic companies nationwide. Our goal is full partnership with our employees, providing the tools, guidance, and opportunities to help reach their individual goals. Voca provides benefits including insurance, 401k, and dedicated support!
Assignment details are provided below, we’re very excited to hear from you!
Customer Relations and Services – Special Product Investigations Consultant
Engage with Client Group customers and stakeholders regarding safety-related claims; facilitate the investigation of claims of fire, personal injury, property damage or loss alleged to have resulted from product defects or malfunctions; clearly and convincingly convey inspection analyses, which may be highly technical in nature.
Negotiate reasonable and timely settlement of customer claims and/or insurance subrogation demands for fire, personal injury and property damage or loss when appropriate; ensure that all required legal documentation is processed.
Work closely with Legal Department and Product Analysis in keeping with the SPI protocol; provide Product Analysis with all statements and documents required to fulfill TREAD Act requirements
Work closely with Market Teams to encourage resolution to customer complaints when appropriate.
Participate in training and remain expertly knowledgeable about Client products, policies, customer satisfaction philosophy and legal elements involved in customer matters; stay up-to-date on current Client safety technology; proactively advise SPI management, Product Analysis and other technical groups on possible impact of perceived claim trends or “hot topics” as they are learned.
Research inquiries and claims to assess whether they will be addressed through SPI Protocol.
Provide training to various Client groups, centers, field personnel and others outside the department on the function and methods of SPI as needed
2-3 years Customer Relations experience in an automotive application
• Basic PC competency
• MS Office Suite
• Excellent communication skills
• High level of familiarity with various technical features and functions of Client products, particularly active and passive safety systems
• Willingness and ability to speak tactfully with individuals who have been involved in physically and/or emotionally stressful situations
• Highly organized
• Independent and capable of multi-tasking and effective time management
Partnering with Voca comes with a number of benefits including:
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