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Social Media Analyst

Woodcliff Lake, New Jersey 07675

Category: Professional Job Number: 12091

 

Voca Professional has immediate openings available for Social Media Analyst professionals in Woodcliff Lake, NJ!

 

Voca connects professionals with fantastic companies nationwide. Our goal is full partnership with our employees, providing the tools, guidance, and opportunities to help reach their individual goals. Voca provides benefits including insurance, 401k, and dedicated support!

Assignment details are provided below, we’re very excited to hear from you!

 

Assignment Details 

Job Description:

  • • Utilize social media internet monitoring tools to research customer and competitor online information/posts. 
    • Transform data into insights by charting social media trends and anomalies as they occur. 
    • Analyze customer response and engagement to campaigns and/or products and services, creating applicable reporting. 
    • Escalate situations to Customer Relations representatives as required by identifying customers through available systems and resources. 
    • Create monthly, quarterly, and annual reports of social media activity on Client Group products and issues. 
    • Apprise management and cross-functional team members of potential difficulties and threats. 
    • Contact customers as necessary to investigate situations. 
    • CRM system data search and entry.  
    • Act as a community manager backup, responding to complaints and inquiries using clear and concise grammar and brand voice.
    • Perform additional related duties/projects as required. 

Qualifications

  • • High School or Equivalent – Required        
    • Bachelor’s Degree – Preferred 
    • 2-3 years Customer Relations experience. 
    • Proficient in MS Office (Word, Excel, PowerPoint, Outlook). 
    • Experience with blogs, boards, and social media sharing platforms.      
    • Automotive Industry experience a plus. 
    • Must have the ability to work effectively and prioritize in a demanding, fast-paced environment
    • More data analysis rather than marketing role.
    • The ideal candidate would be extremely proficient in Excel and Power Point since this is mostly a reporting and analytics role.
    • Familiarity with forums, blogs, and other online social channels is important.

 

Benefits

Partnering with Voca comes with a number of benefits including:

  • Dedicated Recruiter
  • Insurance
  • 401k
  • Competitive, Flexible Pay Packages


Voca: The Spirit of Work

 

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