Service Support Coordinator
Santa Clara, California 95051
Voca has an immediate opening available for a Service Support Coordinator in Santa Clara, CA! IF you are interested, please forward your resume to Jon Burckhardt at JBurckhardt@myvoca.com and call him at 507-288-5260. Thanks!
- This worker will provide back up support for the West Scheduling Team to include but not limited to; Scheduling service orders for customers, responding to external and internal customers - sales, engineers, etc. Work to reduce backlog of service orders, proactively schedule monthly preventive maintenance orders, etc.
Provides administrative support in support organization to support personnel, including call management, documentation creation and office automation assistance. May routinely provide support to remote team members. Responds to customer inquiries, acts as liaison with product divisions and other internal entities. Determines and develops approaches to administrative services/ support assignments and processes
Responsible for organization processes/ projects which require use of planning and judgment
Solves a broad range of support/ service problems varying in scope and complexity
- May require some higher education or specialized training/certification.
Requires a minimum of 3 years directly related experience, with typically 6 to 8 years’ experience
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