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Rancho Mirage, California 92270

Job ID: 11613 Category: Professional


ob Description:

This position is responsible for checking in and out the patients electronically, appointment scheduling, collecting fees and scanning paper work completed by patients.  

This positions reports to the Chief Administrative Officer.  

Prepare the Front Office work area on a daily basis for patient arrivals.

Proper physician’s names are displayed for the day.

Responsible for dealing with patients that deliver Disability forms to be completed by out office.

Assure that they are logged into the computer under the patient’s account for tracking purposes.

Assist patients with review of demographic information; obtain any new information necessary, i.e. insurance, change of addresses, etc.

Check out patients and make the proper return appointments as noted on the encounter form by the physician.

Collect any co-payment and/or any other fees that are due, as designated by the Billing Department.

Scan and index all new patient information, HIPAA forms, insurance cards or any other pertinent information provided by the patient to out office.

Assist in the indexing of all other electronic files.

Balance cash box, payments received by check or credit card, at the beginning and end of each shift.

Account for all encounters forms printed.

Lock up all payments received at the end of the day, deposit cash in separate safe.

Liaison between patients and back office staff.

Performs other duties as assigned.


Preferred: Some Medical Career Courses.
Required: Computer and telephone experience, Medical or general Front Office experience, 2 years minimum, excellent customer service.
Preferred: Medical Front Office and/or Medical Career College degree, knowledge of all types of insurance.


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