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Patient Service Representative

Jacksonville, FL 32224

Category: Professional Job Number: 15968

 

Voca has an immediate opening available for a Patient Services Representative with an incredible international health system with facilities in Jacksonville, FL.

Apply Now or email rspencer@myvoca.com.


Position Details 

Key Details:
Long Term Contract Position
$15-$18/hr pay range depending on qualifications

Rotating 8-hour shifts starting as early as 6:00 am, with the latest shift starting 10:00 am (10 AM to 7 PM with one hour lunch).

Job Description:

Position Overview: (Major Functions and Non-Essential Functions): 
Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team.
Allows care providers to focus on patient care by coordinating details of patient visits, which can include: coordinating complex appointment schedules and daily activities of the care providers in a multispecialty medical practice, preparing patients, completing pre-examination record information, managing the flow of patient materials.
Obtains or verifies patient demographics, medical insurance information, and properly advises patients of scheduling delays or changes to the appropriate individuals, and serves as a direct contact and resource to the patient.
Schedules and reschedules tests/consults requests from various venues of communication.
Performs related administrative duties such as processing ABN forms, insurance verification, as well as processes patient appointment communications and related materials.
Able to navigate through multiple electronic applications and devices, medical equipment, examples include iPad/tablets, Text Reminder Notifications, and assisting patients in using Kiosks. 


Qualifications

Minimum Education and/or Experience Required: (Education Requirements and Experience): 
High school diploma or GED and one year of customer service representative (CSR) experience required, such as administrative, physician's office, appointment scheduler or retail/service industry.
Requires computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment.


Voca: The Spirit of Work
 

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