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Patient Finance Specialist

Springdale, Ohio 45246

Job ID: 9985 Category: Professional

Job Description

  • Be a part of the Pharmacy and Finance World - Use your business knowledge to help analyze data and provide financial support.
  • Our Client is seeking a Patient Finance Specialist that will work on the behalf of our Client’s customers, develop relationships with foundations and manufacturers, and provide internal customer support for the entire Pharmacy.                 
  • Source Patient Assistance program and/or foundation to assist patients in meeting Out Of Pocket responsibility
  • Take inbound and make outbound calls related to Patient Assistant Program, billing inquiries, and insurance verification
  • Provide customer service (internal/external)
  • Documenting case files with complete notes on work
  • Complete special projects with varied and complex components as needed



  • High school diploma or GED
  • 1 to 2 years of customer service experience
  • Previous experience working phones on an incoming and outgoing basis
  • Comprehensive knowledge of Microsoft Products including Word, Excel and Outlook
  • Intermediate to High level of Windows Based system navigation
  • Must be able to work a shift between 8am and 8pm EST Monday-Friday and Saturdays between 8am to 6pm (A weekday off if you work Saturdays).

Role Desirables

  • Bachelor’s Degree in Finance, Accounting or a related field
  • Strong communication and telephonic skills (including soft skills and de-escalation)
  • Previous Healthcare and/or Mail Order Pharmacy experience
  • Fluency in Spanish


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