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Patient Admitting Specialist

Rancho Mirage, CA 92270

Category: Professional Job Number: 16346


Voca has an immediate opening available for a Patient Admitting Rep in Rancho Mirage, CA!

Position Details 

Job Description:

  • The position is responsible for ensuring that all patients have an accurate and comprehensive registration and scheduling experience whether through the front desk or call center access points.  
  • This position reports to the Access Manager. 
  • Demonstrates compliance with Code of  Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
  • Identifies patients by using proper method of retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits.
  • Verifies and accurately enters and updates patient information while registering as per departmental guidelines.
  • Reviews insurance eligibility, updates with accurate information obtained from the health plan and releases the insurance based upon verification process.
  • Identifies and collects co-pays/deductibles based on insurance eligibility information and/or uninsured Cash Discount quotes.
  • Provides patient with receipt of payment.
  • Ensures that all patient access paperwork, as per organizational policies, including patient HIPAA regulation information, patient require signatures and forms that are necessary for service to be completed.
  • Performs the Daily Cash Change Drawer Custodian process.
  • Prepares all appropriate Medicare Advanced Beneficiary Notice (ABN) and (LMRP) program requirements and completion, including patient notification and signature requirements at time of service (if applicable).
  • Requests and scans Insurance cards and other necessary forms of identification.
  • Completes the Medicare Screening Form for all Medicare patients and adheres to completion per Medicare requirements.
  • Coordinates and assists other staff in ensuring that all patients are registered in a timely manner.
  • Performs other duties as assigned.


  • Previous experience in Healthcare setting and prior Customer Service Experience
  • Previous Admitting experience or Insurance related position in the Healthcare field of employment.
  • Medical terminology, payment processing, Hospital based Federal Rules, Regulations and procedures, safety practices
  • Computer literate in usage of (Word, Excel, Outlook, etc.)
  • Knowledge of general Office equipment.
  • Self motivated, self starter, and able to organize efforts around helping patients have a positive experience.
  • Skills and strengths in all forms of communications, particularly verbal and written.
  • Exercises a high degree of initiative, judgment, and discretion.
  • Analyses situations accurately and takes effective action.
  • Establishes and maintains effective working relationships.
  • Excellent customer service skills with patients, co-workers and guests.

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