Patient Access Specialist
3181 SW Sam Jackson Park Rd Portland, OR 97239
Voca has an immediate opening available for a Patient Access Specialist in City, State!
- The MSPU PAS Resource Specialist provides high quality customer service to both external and internal customers. Gather and verify patient demographic information. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming appointments. Maintains current information regarding schedules for service site providers. Maintains current information on managed care insurance plans serves as liaison and information resource for physicians, nursing support staff, co-workers, Admitting Department, Surgery Office, and Periop Services. Serves as service area expert on ICD9 coding requirements and issues. Obtains managed care authorizations for all surgical procedures Support in the coordinating and scheduling ancillary services preceding and / or during surgical procedures. Maintains accurate provider templates and listings of available surgical services for department. Investigates scheduling errors, patient volume, flow, cancelled and rescheduled appointments. Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees. Maintains a service-based working knowledge of diagnostic and procedural coding. Provides on the job training, orientation, guidance and coaching for new PAS personnel in the service area... Fills in as needed for any subordinate PAS position within the service areas
- Paste Education, Experience, and other qualifications
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