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Westwood, Massachusetts 02090

Category: Health Job Number: 14896


Voca Health has immediate openings available for PATIENT FINANCIAL SERVICES REPRESENTATIVE professionals in Westwood, MA!


Voca connects healthcare professionals with fantastic health systems nationwide. Our goal is full partnership with our employees, providing the tools, guidance, and opportunities to help reach their individual goals. Voca provides benefits including insurance, 401k, and dedicated support!

Assignment details are provided below, we’re very excited to hear from you!


Assignment Details 

Job Description:

The Patient Financial Services (PFS) Representative will serve as a primary support to the organization’s patients regarding any concerns related to billing, self-pay balances, insurance payments, and all other financial matters. This position will also help in collection of patient payments, setting up payment agreements and assisting in portal services.


Answer incoming patient phone calls and make outbound collection calls on open balances
Update patient insurance, confirming eligibility and queue claims for billing
Update demographic and guarantor information in the Patient Accounting System
Act in a professional manner and treat patients, co-workers, and leadership with respect at all times
Troubleshoot and identify patient billing issues to resolve them to patient’s satisfaction
Ability to explain and discuss the organization’s policies for better patient understanding
Educate patients about third party and insurance processes, their plan benefits, and how they affect patient balances
Evaluate accounts from both an insurance and self-pay perspective
Evaluate accounts for self-pay refunds
Manage and work queues and worklists in patient billing system
Advocate for patients and contact insurance companies on their behalf, when necessary, to resolve disputes
Assist with patients with access to the Patient Portal and password resets
Set up payment plans, monitor and make outbound calls to patients with broken promise to pay agreements
Ability to approach patient and discuss open, unpaid or overdue balances
Receive and process patient credit card payments, and allocate to appropriate visits on the account
Evaluate accounts for bad debt placement and wok with bad debt vendor on patient issues and concerns
Post appropriate discounts and adjustments to patient accounts
Interact with supporting departments; coding, cash-ops, AR follow up to resolve billing and payment issues
Interact with practices to communicate and work cooperatively regarding patient billing issues
Maintain expected performance metrics


Associates degree or relevant work experience required
Medical billing experience in a professional setting required – either in AR/Follow up, Cash-Ops, denial management or self-pay role
Athena and Meditech experience preferred; Experience with Excel, Word and Outlook required
Knowledge of insurance rules/regulation and policies
Strong communication and problem resolution skills
Ability to identify billing trends affecting patient balances
Ability to evaluate situations and escalate issues appropriately
Ability to multitask, and ability to follow through with our patients and contacts
Ability to read, understand and interpret insurance Explanation of Benefits
Organizational, time management skills

Traveler Benefits

Partnering with Voca comes with a number of benefits including:

  • Dedicated Recruiter
  • Insurance
  • 401k
  • Competitive, Flexible Pay Packages

Voca: The Spirit of Work


Kaley Fuller

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