National MINI Motorer Relations Representative- 2

Woodcliff Lake , New Jersey 07675

Job ID: 11346 Category: Professional

Job Description

  • The review of inbound inquiries and complaints (via telephone, email, Internet, written correspondence or escalated matters from the Call Center regarding MINI /RR products, dealers, parts, service, sales, etc.
  • Responding to a customer’s within ONE business day.
  • Researching the background of the contact with appropriate client Group dealer personnel and investigate service history through repair orders, Customer Central, Warranty System and other resources.
  • Continuation of ongoing customer contact every FIVE working days or less, as required.
  • Ensuring the highest level of customer satisfaction by effective and accurate case management.
  • Daily interactions with Field Teams and Client Group Dealers to encourage satisfactory resolution of customer complaints.
  • Embrace, promote and sustain the delivery of a World Class Customer Service Experience.
  • Using initiative and best professional judgment in decision making processes.
  • Working closely with the associate's Team Lead to provide status updates and reports as required.
  • To foster and renew existing customer relationships by regular time sensitive communication, throughout the lifetime of an assigned Case.

 

Qualifications:

  • keyboarding speed of 45 wpm,
  • ability to effectively compose written correspondence,
  • strong verbal and presentation skills,
  • proficiency in MS Word and Outlook.
  • Willingness to be flexible and adaptable to changing priorities
  • Candidates must have 2-3 years customer relations experience and the ability to work effectively and independently in a demanding environment.
  • Bachelor’s degree preferred; high school diploma or equivalent
  • Willingness to be flexible and adaptable to changing priorities
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