Medical Practice Secretary

Phoenix, Arizona 97232

Job ID: 13005 Category: Professional

Voca Health has an opportunity for a Medical Practice Secretary with our client in Phoenix. Interested candidates will reach out to Jon Burckhardt at, direct line 480-751.1001.

Job Description

  • Functions as an ambassador of the practice by serving as a liaison to patients, internal and external referring physicians, and all allied health staff who interact with the department/division.
  • Provides superior customer service through the handling of a high volume of telephone calls.
  • Must possess a good understanding of the unique characteristics and operations of the department/division in order to proficiently support the practice.
  • Principal functions include facilitating patient access, appropriately responding to patient inquiries, and accommodating referring physician requests.
  • Additional duties may include but are not limited to routing patient concerns appropriately, calendar and schedule maintenance and handling physician mail.


Job Specific Details

  • Scheduling patients, obtaining patient records and imaging prior to appointments, taking messages through electronic medical records.
  • Helping to manage physician travel.
  • Schedule M-F 8:00am-5:00pm.


  • High school diploma or G.E.D. equivalent required.
  • Minimum three years of secretarial, back office/front office experience in a physician's office or customer service role required.
  • Outstanding interpersonal skills with a commitment to customer service required.
  • Healthcare experience preferred.
  • Completion of a medical terminology course preferred.
  • Excellent oral and written communication skills.
  • Strong computer experience with advanced proficiency in Microsoft Word and Excel.
  • Excellent organizational, analytical, and problem-solving skills. Highly motivated, able to work independently.
  • Ability to multi-task and prioritize work load.
  • Experience in healthcare, using EMR, scheduling of patients and managing multiple phone lines


Voca is a relationship organization focused on uniting talented individuals with exceptional companies. At Voca, we strongly believe that a better career results in a happier you, and we are therefore dedicated to help guide people on a career path that fulfills their passion and purpose.


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