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Medical Billing Commercial Collector

Rancho Mirage, CA 92270

Category: Professional Job Number: 16221

Job Description

Voca has an immediate opening available for a Medical Billing Cash Poster in Rancho Mirage, CA.

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Position Details 

Key Details:
$15/hr pay rate
M-F 8-5 office schedule
Health, dental, vision benefits available
3+ month contract with potential for extension or conversion to permanent position
Exceptional experience with an exceptional healthcare organization

Job Description:

This position is with a very well-regarded magnet hospital. It works under the direction of the Patient Financial Service Manager, and is engaged in activities relating to the collection of payment and/or resolution of self-pay balance accounts.

  • One year prior experience in a hospital setting OR a billing certification (experience in a clinic, payer or collection agency setting may be substituted). 
  • Must have working knowledge of managed care, Medicare/Medi-Cal Billing regulations.
  • Some college preferred.


  • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
  • Manages new accounts, on a daily basis, by working within Receivables Workstation. Interfaces with other departments within the hospital, when appropriate, to obtain information necessary to process or resolve claims. Contacts patient and/or account guarantor to solicit payment on account.
  • Works all accounts listed in the Follow-Up cue, on a daily basis to promote collection of accounts. This will include telephoning the payer or identifying the claim on the payers’ Internet websites.
  • Manages entire account inventory on a timely basis to promote payment and resolution of all accounts as instructed by management.
  • Responsible for staying current on all payer requirements by reading bulletins, reviewing provider handbooks, accessing websites, etc.
  • Process incoming correspondence, including signature letters, denials, prior authorizations and additional information necessary to process the claim.
  • Records newly identified insurance plans and facilitate the account processing of new plan in accordance with pre-billing policies and procedures.
  • Records accurate and definitive notes in the electronic account file that depict the current status of account, issues with account and anticipated date of resolution.
  • Escalates account management to Supervisor when extraordinary issues arise.
  • Assigns a status codes to each worked account to enable account tracking, statistical data gathering and audit activities.
  • Manages new credit balance accounts every day and prepares adjustments or refunds to zero the account balance.
  • Handle special projects as directed by management e.g. high dollar accounts, accounts over 180 days old, etc.
  • Performs other duties as assigned.

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