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Lab Call Center Rep

Phoenix, Arizona 89054

Category: Health Job Number: 14608

 

Voca Health has immediate openings available for Lab Call Center Rep professionals in Phoenix, AZ!

Voca connects healthcare professionals with fantastic health systems nationwide. Our goal is full partnership with our employees, providing the tools, guidance, and opportunities to help reach their individual goals. Voca provides benefits including insurance, 401k, and dedicated support!

Assignment details are provided below, we’re very excited to hear from you!

 

Assignment Details 

Job Description:

  • Efficiently and effectively manages a heavy volume of incoming laboratory telephone calls.
    Sorts and directs the calls to the appropriate individuals. 

     
  • Serves as informational representative of clinical departments/divisions. 
     
  • Provides customer service and check-in for outpatient lab services. 
     
  • Handles and processes specimens. 
     
  • Performs record reviews.
     
Performs other duties and tasks as assigned. 
Specific Job Details:

Employs standard precautions, infection control, and proper isolation techniques.

High School diploma or GED required. 

Graduation from an accredited Phlebotomy or Medical Assistant program preferred.

Familiarity with lifespan growth and development, basic anatomy, physiology, and basic medical terminology. 

Above average communication skills and strong attention to detail 

Proven ability to deal effectively with people in stressful situations. Ability to learn and utilize multiple computer systems. 

Experience in a clinical pathology environment preferred

Qualifications

  • High school education or GED equivalent. 
     
  • Experience in lab customer service, a lab call center, specimen handling or record review is required. 
     
  • Outstanding communication and interpersonal skills. 
     
  • Superior problem solving and organizational skills. 
     
  • Ability to prioritize and maintain productivity in a fast-paced environment. 
     
  • Exceptional computer skills are required. 
     
  • Medical terminology experience is preferred. 
     
  • Customer service experience preferred. 
    Windows/Word proficiency preferred. 

     
  • Prefer experience in lab customer service, lab assistant, specimen handling, or record review

Shift

  • 7:30a-4:00p) Monday through Friday

Voca: The Spirit of Work

IND-JB

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