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Help Desk Support

Eagan, MN 55123

Category: Professional Job Number: 16452

 

Voca has an immediate opening available for a Help Desk Support in Eagan, MN! Interested candidates will reach out to Lukas Allen at lallen@myvoca.com, direct line 952-303-8108.

Position Details 

Job Description:

  • High level support for computer hardware problems, software issues, connectivity issues and mobile devices
  • Assist with hardware testing, diagnostics and repairs 
  • Complete administrative tasks such as access database administration, deploying equipment and managing hardware inventory 
  • On and offsite support

OTHER RESPONSIBILITIES: 
  • Works independently or as a team member on new applications, processes or projects 
  • Demonstrates problem solving by using a combination of troubleshooting tools, experience and creativity to resolve customer technical issues 
  • Produce and share well-written communications and documentation 
  • Quickly adjust to constantly changing conditions, displaying a positive attitude toward new opportunities and change
  • Prioritize tasks and manage technical issues while working to resolve technical issues 


Qualifications


EDUCATION AND EXPERIENCE: 
  • 4 years of experience in information systems, preferably in a technology environment 
  • Deskside support of laptop computers and mobile devices 
  • An understanding of computer science concepts, various operating systems, networking, computer hardware, and a variety of software applications 
  • Technical support experience with a high degree of discretion and independent judgment 


KNOWLEDGE AND SKILLS: 
  • Strong personal and customer service skills 
  • ServiceNow experience 
  • Office365 support 
  • Laptop and general hardware support 
  • Network connectivity support 
  • Support and management of Apple iOS/Android devices within a managed mobile environment 

REQUIREMENTS: 
  • Occasional requirement to work hours outside of normal shift 
  • Up to 10% travel
  • Involves normal office environment and minimal special physical requirements (e.g., requires lifting of PC equipment)


Lukas Allen
Voca | Senior Recruiter
t 507-288-5260  d 952-303-8108
myvoca.com
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