Help Desk Support

Eagan, Minnesota 55123

Job ID: 12551 Category: Professional

 

Voca Professional has immediate openings available for Help Desk Support professionals in Eagan, MN!

 

Voca connects professionals with fantastic companies nationwide. Our goal is full partnership with our employees, providing the tools, guidance, and opportunities to help reach their individual goals. Voca provides benefits including insurance, 401k, and dedicated support!

Assignment details are provided below, we’re very excited to hear from you!

 

Assignment Details 

Job Description:

  • Phone support for computer hardware problems, software issues, and connectivity issues 
  • Project work related to providing high-level support for customers and to reduce end-user downtime 
  • Completes administrative tasks such as hardware inventory, shipping, testing and minor break/fix of hardware 
  • Works independently or as a team member on new applications, processes or projects
  • Demonstrates problem-solving by using a combination of troubleshooting tools, experience and creativity to manage customer technical issues through to resolution 
  • Produces and shares well-written communications and documentation 
  • Quickly adjusts to constantly changing conditions, displaying a positive attitude toward new opportunities and change 
  • Prioritizes tasks, managing project responsibilities, balancing phone and project work to meet deadlines 
  • Hours: 8am - 5pm

Qualifications

  • 1 year of experience in information systems, preferably in a technology environment
  • Experience supporting remote laptop computers and mobile devices 
  • An understanding of computer science concepts, various operating systems, networking, computer hardware, and a variety of software applications 
  • Technical project management experience strongly preferred with a high degree of discretion and independent judgment.
  • Strong customer service skills and technical phone support experience
  • Experience with Office365 support, troubleshooting and administration 
  • Support and management of Apple iOS/Android devices within a managed mobile environment 
  • Support home networking, VPN support and wireless routers 
  • Scripting, Excel and Access experience are preferred, but not required  

 

Benefits

Partnering with Voca comes with a number of benefits including:

  • Dedicated Recruiter
  • Insurance
  • 401k
  • Competitive, Flexible Pay Packages


Voca: The Spirit of Work

 

Taylor Erickson

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