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Help Desk Specialist

Alpharetta, Georgia 30004

Job ID: 12254 Category: Professional

 

Voca Professional has immediate openings available for Entry-level Help Desk professionals in Alpharetta, GA! Please reach out to Chad Miller at cmiller@myvoca.com, or 952-303-8110 if you are interested.

 

Voca connects professionals with fantastic companies nationwide. Our goal is full partnership with our employees, providing the tools, guidance, and opportunities to help reach their individual goals. Voca provides benefits including insurance, 401k, and dedicated support!

Assignment details are provided below, we’re very excited to hear from you!

 

Assignment Details 

Job Description:

1. Support ticket classification 
2. Re-prioritization 
3. password reset 
4. Response to user queries based on known error database 
5. Ticket escalation to the next level of support 
6. 1st line application support and diagnosis, assisting the client with L1 support. 
7. Respond quickly to all queries and incidents. Manage incidents, including via telephone, email. 
8. Documentation, recording & updating incident details in ticketing tool. 
9. Monitoring & tracking, reviewing the progress of an incident and the keeping the customer informed. 
10. Escalation of unresolved cases to the next level application specialist teams. 


Essential Job Responsibilities: 
1. Support ticket classification 
2. Re-prioritization 
3. password reset 
4. Response to user queries based on known error database 
5. Ticket escalation to the next level of support 
6. 1st line application support and diagnosis, assisting the client with L1 support. 
7. Respond quickly to all queries and incidents. Manage incidents, including via telephone, email. 
8. Documentation, recording & updating incident details in ticketing tool. 
9. Monitoring & tracking, reviewing the progress of an incident and the keeping the customer informed. 
10. Escalation of unresolved cases to the next level application specialist teams. 

Qualifications

Preferred Qualifications: 
• Dedication to providing value to customers 
• The ability to deliver a task regardless of hurdles encountered 
• Have self-motivation and be a self-starter 
• Great communication and organization skills 


Travel Required: 
• None

 

Benefits

Partnering with Voca comes with a number of benefits including:

  • Dedicated Recruiter
  • Insurance
  • 401k
  • Competitive, Flexible Pay Packages


Voca: The Spirit of Work

 

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