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Help Desk Analyst I

Alpharetta, Georgia 55905

Job ID: 12079 Category: Professional

 

Voca Professional has immediate openings available for Help Desk Analyst I professionals in Alpharetta, GA! If you're interested please email your resume to jryan@myvoca.com and call me at 347-293-2561. Thanks

 

Voca connects professionals with fantastic companies nationwide. Our goal is full partnership with our employees, providing the tools, guidance, and opportunities to help reach their individual goals. Voca provides benefits including insurance, 401k, and dedicated support!

Assignment details are provided below, we’re very excited to hear from you!

 

Assignment Details 

Job Description:

  • This position is a technical position within the Global Services. This position is of Helpdesk Associate with experience of 3-5 years and in banking domain preferably. 
    • Provide excellent services through phone to IT users for basic end user related hardware’s and software’s, desktop related LAN network systems. 
    • Configuration and resetting the network access accounts whenever required. 
    • Configuration & management of switches, routers and firewalls. 
    • Troubleshooting issue for Workstations and Servers. 
    • Patching of Servers and workstations. 
    • Monitoring of Servers, workstations, printers, UPS, etc. 
    • Installation of new software’s. 
    • Processing software’s and hardware’s by coordinating user setups, installations and upgrades. 
    • Windows 7/Vista/XP/98, Server 2012/2008/2003 
    • Excel, Word, PowerPoint, Access, Publisher 
    • LAN/WAN, TCP/IP, Active Directory, Group Policy, DNS, DHCP, VPN, RRAS 

Qualifications

  • • Provide excellent services through phone to IT users for basic end user related hardware’s and software’s, desktop related LAN network systems. 
    • Configuration and resetting the network access accounts whenever required. 
    • Configuration & management of switches, routers and firewalls. 
    • Troubleshooting issue for Workstations and Servers. 
    • Patching of Servers and workstations. 
    • Monitoring of Servers, workstations, printers, UPS, etc. 
    • Installation of new software’s. 
    • Processing software’s and hardware’s by coordinating user setups, installations and upgrades. 
    • Windows 7/Vista/XP/98, Server 2012/2008/2003 
    • Excel, Word, PowerPoint, Access, Publisher 
    • LAN/WAN, TCP/IP, Active Directory, Group Policy, DNS, DHCP, VPN, RRAS 
    • Firewall and Proxy Server configuration, Antivirus applications, Disaster Recovery and Remote Management, Fault Tolerance tools, Network Hardening, ISA Server configuration, Some ASA Configuration 
    Required Qualifications: 
    • Strong troubleshooting and analytical thinking skills. 
    • Able to adapt to change in deadlines and changes in the nature of assignments. 
    • Capable of clear and direct communication with peers and management 
    • Ability to navigate a large organization and to influence others beyond their direct authority 
    • Able to manage assignments and meet deadlines with minimal supervision, while recognizing the need for a high degree of accuracy and quality 

    Preferred Qualifications: 
    • Dedication to providing value to customers 
    • The ability to deliver a task regardless of hurdles encountered 
    • Have self-motivation and be a self-starter 
    • Great communication and organization skills 


    Travel Required: 
    • 20-30%

 

Benefits

Partnering with Voca comes with a number of benefits including:

  • Dedicated Recruiter
  • Insurance
  • 401k
  • Competitive, Flexible Pay Packages


Voca: The Spirit of Work

 

 

Jay Ryan
Voca | Senior Recruiter
t 507-288-5260  d 347-293-2561 m 507-358-9191
myvoca.com
Connect with me on LinkedIn
Voca: The Spirit of Work
Voca320

IND-JR

 

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