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Healthcare CSR; Consumer Complaints (bilingual)

Kansas City, MO 64118

Category: Health Job Number: 16700

Voca Health has immediate openings available for Consumer Service Operations Rep. professionals in Kansas City, MOInterested candidates will reach out to Jamie Brough at jbrough@myvoca.com, direct line 952 777 1834.
 
Voca connects healthcare professionals with fantastic health systems nationwide. Our goal is full partnership with our employees, providing the tools, guidance, and opportunities to help reach their individual goals. Voca provides benefits including insurance, 401k, and dedicated support!
Assignment details are provided below, we’re very excited to hear from you!
 
Assignment Details 

Job Description
  • The Consumer Service Operations Representative may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations.
  • Investigates and settles claims and customer service issues.
  • Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects.
  • Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.
Required Qualifications
  • Bilingual English/Spanish: ability to read, write, speak fluently without limitations or assistance
  • High School Diploma or equivalent
  • 1+ years of customer service experience, including typing/data entry
  • Previous inbound and/or outbound call center or related customer service experience
  • Excellent verbal, listening and written communication skills
  • Aptitude for quickly learning and navigating new technology, systems and applications
  • Proficient in Microsoft Office Outlook and Word
  • Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems
  • 2 years of leadership, escalated calls ,team lead or similar experience
???????Preferred Qualifications
  • Associate's or Bachelor's Degree
  • Previous healthcare experience
  • Clerical support background in a healthcare environment
  • Familiarity with medical terminology and/or ICD-10 codes
  • CNA or Medical Assistant background
  • Quality background
  • Medicare experience

 
Jamie Brough
Voca | Senior Recruiter
t 507 288 5260 d 952 777 1834
Voca: The Spirit of Work

 
IND-JB2
 
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