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Digital Support

New York, NY 10036

Category: Professional Job Number: 14645

 

Voca has an immediate opening available for a Digital Support in New York, NY!

Position Details 

Job Description:

GTM Transformation is focused on redefining F&R’s customer engagement model within a globally consistent, customer-centric GTM organisation and in support of high growth propositions. As such, we are deploying a new change management programme to ensure the transformation is fully embedded across the GTM organisation.
Business Analyst - understand and build business and tech requirements. 
Desirable - Understanding of pre-sales roles and processes (customer success planning, retention planning), experience of rolling out new roles across a global organisation. 
Responsible for: assisting the consultant and design team to complete the GTM Customer Operating Model design. This involves: 
• Supporting the consultant to complete the operating model design, closing outstanding open design questions. 
• Supporting the completion of the responsibility matrix for key roles (RACI), documenting L2-4 processes, documenting workshop sessions, collating and analysing KPIs and other relevant metrics, compiling and presenting information visually (ppt) and in writing to a high standard 


Qualifications

Good digital BA. 
Business and Tech requirements. 
• Key skills required: experience of translating and simplifying business ideas. Ability to synthesize information and present back in a professional format (strong ppt and excel skills essential). 
A collaborative, results-driven individual 
2-3 years experience in a similar role) 


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