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Desktop Support 3

Milwaukee, Wisconsin 53233

Job ID: 11624 Category: Technology

Voca Technology has an opportunity for a Tier 2 Desktop Support position with our client in Milwaukee. Interested candidates will reach out to Chad Miller at, direct line 952-303-8110.   

Job Description

  • Provides 2rd level technical assistance in support and preparation of desktop supported applications and hardware.
  • Requires extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner), and wireless devices such as Android phones, Mac Book Pro, and/or iPads.
  • Receives escalated level support issues from an internal Service Desk.
  • This position is great for Desktop Support, Technical Support, Tech Support, Computer Support and Help Desk.


  • The incumbent shall have 3 or more years of experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.
  • Relies on extensive experience and judgment to plan and accomplish goals.
  • This Desktop Support person is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on day-to-day end user issues.
  • A wide degree of self-direction, prioritization, and latitude is expected.
  • On call/stand by hours will be required with this position.
  • This could require the candidate to work more than 40 hours a week.
  • Minimum experience: Active Directory Tools – 3 years, General understanding of LANDesk (for patch management, software deployment, inventory management) – 2 years, Installation and Maintenance of PCs – 4 years, Knowledge of VMware Workstation, Microsoft VPC or similar product – 2 years, Mobile Device Management (iPad, Android smartphone) – 5 years, Application Support – 5 years, Mac OS X – 3 years, MS Windows 7 – 4 years, and Troubleshooting all hardware – 5 years.


  • Voca is a national full service staffing and consulting company that specializes in Staff Augmentation, Direct Hire and Executive Search placement. Our client base covers mid-size companies to Fortune 500 organizations to include a full range of industries which provides us the opportunity to place you in IT, Healthcare, Accounting/Finance, Legal and Professional positions. Our goal is to provide the tools and opportunities to help our consultants grow, and to provide the best possible candidates to our clients.

Chad Miller
Voca |
Senior Recruiter
d 952-303-8110
Connect with me on LinkedIn

Voca: The Spirit of Work
Voca: The Spirit of Work


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