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Customer Support / Operations Associate

Boston, MA 02210

Category: Professional Job Number: 16368

 

Voca has an immediate opening available for a Customer Support / Operations Associate in Boston, MA!

Position Details 

Job Description:

  • Career Path Description: Temporary position that will help to support our Client Order Specialist team as well as our Sales and Service organization as we just transition on to a new Contracting to Invoicing platform. This role will be supporting the team on contract creation, system questions, contract processing, processing credits and cancels in the new system. As a result, we need someone fast learner with good communication skills, collaborative, in addition to working well independently. They also must have experience in Salesforce, Apttus, and Peoplesoft 


Qualifications

  • Active Listening: Demonstrates attention and listens to others, being considerate of others' opinions. Shows basic understanding of nonverbal behavior when listening and communicating. Demonstrates basic understanding by answering questions appropriately and escalating questions as needed.


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