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Customer Success Project Manager

Rochester, MN 55901

Category: Professional Job Number: 16739

 

Voca has an immediate opening available for a Customer Success Project Manager in Rochester, MNInterested candidates will reach out to Lukas Allen at lallen@myvoca.com, direct line 952-303-8108.

Position Details 

Job Description:

  • • Has an engaging personality, a track record of success in customer service, and a passion for what they do.
    • Possesses a strong understanding of customer success / project management.
    • Is adept at multi-tasking and can effortlessly manage a wide range of tasks.
    • Makes sure that each customer feels important and valued and will ensure that their deliverables are provided in an appropriate timeline.
    • Not afraid to ask questions of the team around them
    • Has a sense of urgency, and should not be afraid of technology.
    • Has excellent written and verbal communication skills; speaks and performs concisely, calmly and confidently.
    Daily Job Requirements:
    • Collaborate with the leaders in administrating post sale and project onboarding activities.
    • Be the customer’s main point of contact to ensure all their questions and concerns are addressed
    • Establish and maintain readiness, configuring, testing and closure timelines.
    • Provide leadership, scheduling and management for small to medium sized solution deliverables to existing customers
    • Partner with sales engineers, software engineers and development teams to provide quality services and solutions
    • Educate existing customers on software features and functionality as needed
    • Minimize risk of quality re work and scope creep within projects, keeping them on time and on budget


Qualifications

  • • Comfortable learning new technology and discussing technology with our existing customers
    • 3+ years in Customer Success, Project Management or a Software Support role
    • Outstanding ability to develop relationships
    • Highly organized self-starter and multi-tasker that runs towards opportunities

Lukas Allen
Voca | Senior Recruiter
t 507-288-5260  d 952-303-8108
myvoca.com
Connect with me on LinkedIn

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