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Customer Success Manager - Roll out support

New York, NY 10036

Category: Professional Job Number: 14664

 

Voca has an immediate opening available for a Customer Success Manager - Roll out support  in New York, NY!

Position Details 

Job Description:

Understanding of pre-sales roles and processes (customer success planning, retention planning), experience of rolling out new roles across a global organisation. 

Business Analyst 
• Responsible for: assisting the consultant and design team to complete the GTM Customer Operating Model design. This involves: 
• Supporting the consultant to complete the operating model design, closing outstanding open design questions. 
• Supporting the completion of the responsibility matrix for key roles (RACI), documenting L2-4 processes, documenting workshop sessions, collating and analysing KPIs and other relevant metrics, compiling and presenting information visually (ppt) and in writing to a high standard 


Qualifications

Key skills required: experience of translating and simplifying business ideas.
Ability to synthesize information and present back in a professional format (strong ppt and excel skills essential).
A collaborative, results-driven individual 
(2-3 years experience in a similar role)


Voca: The Spirit of Work

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