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Customer Success Engineer

Rochester, Minnesota 55901

Category: Professional Job Number: 15978

 

Voca has an immediate opening available for a Customer Success Engineer in Rochester, MN!  If you are interested, please forward your resume to Jon Burckhardt at JBurckhardt@myvoca.com and call him at 507-288-5260.  Thanks! 

Position Details 

Job Description:

  • Our software is used worldwide to enhance and streamline Accounts Payable automation. The Customer Success Team work directly with clients to make our software as powerful as possible. This position requires highly skilled troubleshooting, strong written and verbal communication skills, demonstrated ability to work both independently and in collaboration with others, experience with enterprise-level software, and proficiency with Microsoft platforms, including Microsoft SQL Server and IIS. Knowledge of accounting concepts is extremely helpful. The Customer Success Team solves complex issues with an energetic team approach that encourages ongoing peer-to-peer collaboration.
  • Provide technical services for our customers via phone, VPN or web-based collaboration tools
    Act as the primary resource to troubleshoot and resolve customer-initiated cases
    Identify problems and provide resolutions in a timely manner
    Update open customer tickets and project work accurately and expeditiously
    Continually improve and expand technical skills and knowledge necessary to perform the assigned work
    Collaborate with other teams, as needed
    Participate in customer training and in creating customer facing documentation


Qualifications

  • Associate’s or Bachelor’s degree in Computer Science or related field; or a minimum of 3 years of application support experience
  • Formal training in Microsoft platforms, including Microsoft SQL Server, IIS, Active Directory, and Windows Operating Systems
    Experience supporting enterprise-level software and working with end-users of varying technical levels
    Experience or training with databases, preferably Microsoft SQL Server
    Hands on experience working with software and users
    Excellent verbal, written communication skills, and interpersonal skills
    Excellent time management and accountability
    Ability to work independently, creatively, and dynamically in different situations
    Ability work in high pressure situations

Jon Burckhardt
Voca | Senior Recruiter 
t 507.288.5260 d 347.293.2564
myvoca.com
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