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Customer Success Engineer

Rochester, Minnesota 55901

Category: Technology Job Number: 15176

Hi my name is Jay Ryan and I am a Senior Recruiter with Voca.  I have a Customer Success Engineer Opportunity available with my client in Rochester.  If you're interested please email your resume to jryan@myvoca.com. Thanks! 

Skills Desired

  • Formal training in Microsoft platforms, including Microsoft SQL Server, IIS, Active Directory, and Windows Operating Systems
  • Experience supporting enterprise-level software and  working with end-users of varying technical levels
  • Experience or training with databases, preferably Microsoft SQL Server
  • Hands on experience working with software and users
  • Excellent verbal, written communication skills, and interpersonal skills
  • Excellent time management and accountability
  • Ability to work independently, creatively, and dynamically in different situations
  • Ability work in high pressure situations

Primary Responsibilities

  • Represent our client with exceptional professionalism in both written and verbal communication with customers
  • Provide technical services for our customers via phone, VPN or web-based collaboration tools
  • Act as the primary resource to troubleshoot and resolve customer-initiated cases
  • Identify problems and provide resolutions in a timely manner
  • Update open customer tickets and project work accurately and expeditiously
  • Continually improve and expand technical skills and knowledge necessary to perform the assigned work  
  • Collaborate with other teams, as needed
  • Participate in customer training and in creating customer facing documentation

Jay Ryan
Voca | Senior Recruiter
t 507-288-5260 d 347-293-2561 m 507-358-9191
myvoca.com
Connect with me on LinkedIn
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