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Customer Service Representative

Miami, Florida 33172

Job ID: 11496 Category: Professional


Job Description

  • Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations.
  • Identify and direct beneficiaries to the most appropriate, cost effective medical care.
  • Processes request for authorization according. Fluent in English for both speaking and reading.



  • Fluent in English for both speaking and reading.
  • Excellent communication skills. Commitment to offering quality service to internal and external customers.
  • Ability to respond quickly and proactively to customer queries.
  • Demonstrated teamwork through flexibility and reliability; superior customer service skills
  • Ability to adapt to varied situation and exercise sound judgment.
  • Minimum HS Diploma, post-secondary or equivalent call center experience, or equivalent required.
  • Call center experience may be required. Attention to detail.
  • Proven ability to quickly learn new systems and processes.


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