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Customer Service Representative

Kentwood, Michigan 49508

Job ID: 10736 Category: Professional

Job Description

  • Assist and educate members, employer groups, providers, colleagues, and/or agents of health plan benefits with accessing services, facilitating and resolving problems, understanding claims, billing and coding, along with other questions.
  • Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc.   



  • High School Diploma or equivalent
  • Experience - 1 year of experience typically gained through skills/knowledge/abilities in related field


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