Customer Service Representative
Hickory, North Carolina 28602
Key responsibilities You’ll receive inbound calls from consumers making immediate, “on demand” payments (which are taken via the web or Interactive Voice Response system). You’ll also provide a valued helping hand by trouble shooting failed payment attempts; providing confirmation of payments and responding to general payment questions.
- Able to deliver a WOW customer experience, you will be a good listener who has genuine empathy for customers.
- You need to be dedicated, reliable and an effective team player who stays calm when handling difficult situations.
- Working knowledge of Windows and/or Macs is a must.