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Customer Service Representative

Gainesville, FL 32608

Category: Professional Job Number: 15963

Voca has an immediate opening available for a Customer Service Representative in Gainesville, FL! Interested Candidates will email current resume to Chad Miller at and call 612-324-0800.

Position Details 

Job Description:

  • Demonstrates proficiency and accuracy using data management systems.
  • Contacts insurance companies to verify status of patient benefits.
  • Files pre-authorizations for patient with insurance companies.
  • Maintains accurate patient information in data management system.
  • Provides patient with information regarding their status, which include: developing financial breaks for the patient, giving the patient estimates of cost and discussing Co-pays, if applicable.
  • Coordinates and collects all necessary documents as requested by insurance providers.
  • Maintains all records, files and backup documents related to patient’s insurance information Education.


  • Prior medical insurance authorization experience, STRONGLY PERFERRED.
  • 1-2 years data processing.
  • 1-2 years customer service Technical Skills.
  • Experience with Microsoft Office Suite: Excel, PowerPoint, Word, & Outlook.
  • Experienced with insurance portals: Availity, CareCentrix, Medicare Railroad (Palmetto GBA), Optum, Fidelis care, etc.

Voca: The Spirit of Work


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