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Customer Service Representative

Caledonia, Michigan 49316

Job ID: 10137 Category: Professional

Job Description

  • Quality system knowledge including the quality manual, quality policy, and applicable procedures and work instructions.
  • Answers telephone and direct calls to the appropriate person
  • Enter in the computer all incoming orders following work instructions
  • Answer incoming inquiries on orders, product, and pricing
  • File customer orders and invoices
  • Receives customer complaints and records appropriate information into the system
  • Processes returns from customers
  • Assist as needed with short paid invoices and any invoice discrepancies
  • Assist in the implementing and updating of work instructions
  • Process invoices daily        

 

Qualifications:

  • High School Diploma or General Education Degree (GED)
  • 1-3 years related experience and/or training
  • Equivalent combination of education and experience
  • Excellent Oral Communications skills
  • Excellent Interpersonal skills        
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