Customer Service Rep

Hickory, North Carolina 28602

Category: Professional Job Number: 12904

Job Description:

Do you use a credit card, online banking or mobile phone payments? If the answer is “yes,” then there’s a good chance you are using a client product. A trusted name for over 30 years, we’re a Fortune 500 technology company that’s leading the digital transformation of financial services. Our 22,000 associates worldwide are empowering financial institutions, billers and consumers to move and manage their money – securely, reliably and with ease. 

Key responsibilities You’ll receive inbound calls from consumers making immediate, “on demand” payments (which are taken via the web or Interactive Voice Response system). You’ll also provide a valued helping hand by trouble shooting failed payment attempts; providing confirmation of payments and responding to general payment questions. Key criteria • Able to deliver a WOW customer experience, you will be a good listener who has genuine empathy for customers. • You need to be dedicated, reliable and an effective team player who stays calm when handling difficult situations. • Working knowledge of Windows and/or Macs is a must. • 

A pre-employment background, credit, and drug screen will be required. 
There’s intensive induction training to ensure you’re fully prepared for your new role. We go the extra mile to equip you to succeed. 
Our state-of-the-art call centers are clean, bright, open environments, with equipment like dual monitors and ergonomic chairs to support you while you do a great job. 
You’ll find a fun, supportive culture with an emphasis on team work. 
The dress code is casual, and perks include free sodas. The facilities include an on-site café and gym

IND-EL

Elizabeth Leon

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